FAQ’s

Most frequently asked questions

Orders & Payment

Select your size and color, add the item to your cart, and complete checkout using card, bank transfer, or USSD via our secure payment partner.

We accept debit/credit cards, bank transfers, and USSD payments through Flutterwave.

Yes. All payments are processed securely through Flutterwave. VORREX never stores your card details. Can I change or cancel my order after payment? Contact us within 2 hours of placing your order via WhatsApp. After this window, your order will already be in processing.

We ensure your orders are processed quickly and delivered safely to your doorstep within a 3-5 days period nationwide and between 7 – 14 days outside Nigeria.

Sizing

We offer Small Medium, Large, XL and XXL. We are expanding our size range based on demand.

Refer to our Size Guide on each product page. If you’re between sizes, we recommend sizing up for a relaxed fit.

Delivery

Lagos: 3–5 business days. Other states: 4–7 business days.

Delivery fees are calculated at checkout based on your location.

Yes, we deliver outside of Nigeria through our delivery partners.

You will receive a confirmation message with tracking details once your order has been dispatched. You can also track in here

Returns & Exchange

Yes. We accept exchanges for sizing issues within 7 days of delivery. See our full Return Policy for details.

Contact us immediately via WhatsApp with photos of the item. We will resolve this at no cost to you.

Product

Each product page lists the exact fabric composition. We use premium cotton, linen blends, and French Terry across the Noble collection.

Care instructions are included on the hang tag of every piece and on each product page. Generally: cold wash, no bleach, hang dry where possible.

Some pieces are limited and will not be restocked. Follow our Instagram for restock announcements.

Contact

Still have questions?