At VORREX, every piece is made with care. If something isn’t right, here’s how we make it right.
ELIGIBILITY
You may request an exchange within 7 days of receiving your order, provided that:
- The item is unworn, unwashed, and in its original condition
- All original tags are still attached
- The item is returned in its original packaging
- You have proof of purchase (order confirmation or receipt)
WHAT QUALIFIES FOR EXCHANGE
- Incorrect size ordered
- Item received in a different size or colour than ordered (our error)
- Item arrived damaged or defective
WHAT DOES NOT QUALIFY
- Change of mind after wearing the item
- Items without original tags
- Items damaged due to improper care or washing
- Final sale or limited edition items (clearly marked at checkout)
HOW TO REQUEST AN EXCHANGE
- Contact us via WhatsApp within 7 days of delivery
- Provide your order number and reason for exchange
- For damaged or incorrect items, include clear photos
- Our team will confirm eligibility and provide return instructions
- Once we receive and inspect the returned item, we will process your exchange
DELIVERY COSTS FOR EXCHANGES
- If the error is on our part (wrong item, damaged item): VORREX covers all delivery costs
- If the exchange is due to sizing: the customer covers the return delivery cost; VORREX covers the cost of sending the new size
REFUNDS
VORREX currently operates on an exchange-only policy. We do not offer cash refunds, except in cases where a reordered size or item is unavailable, in which case a refund will be processed within 5–7 business days to your original payment method.
PROCESSING TIME
Exchanges are processed within 3–5 business days of us receiving your returned item. You will be notified once your replacement has been dispatched.
Need help?
Contact us on WhatsApp or at hello@shopvorrex.com before initiating any return to confirm eligibility.